Returns & Exchanges
Maelstrom Footwear provides a 30-day return and exchange policy. Merchandise should be returned to the original point of purchase within 30 days of purchase. Refunds will be issued for unused product returned in original condition.
Used merchandise can only be returned or exchanged if the cause is a manufacturer's defect.
Unused Merchandise returned over the 30-day period will be issued a store credit or refund unless the cause is manufacturer's defect. In the event that the style being returned is no longer available for exchange, a product of equal value may be ordered.
How to make a Return or Exchange
Product should be returned to the original point of purchase. If the product is purchased direct from Maelstrom Boots, please contact us to obtain a Return Merchandise Authorization Number (“RMA #”) as outlined below.
Note: returned merchandise without a valid RMA # will NOT be accepted.
To obtain a RMA # as a guest user:
- Call us at 1-800-928-1167 or Contact us via our website or Email [email protected]
- Tell us WHAT you are sending back.
- Tell us WHY you are sending it back.
- Record the RMA # and details for your future reference.
To ship the Product back to Maelstrom:
- Include a copy of the original proof of purchase or receipt.
- Download, print and fill out the Return/Exchange Form.
- Mark or identify the defect with a piece of masking tape (if applicable).
- Print the RMA # clearly on the outside of the box. and
- Pack and ship to:
125 Brazos Dr
Danville IN 46122
Attn: Return Department (RMA #_______________)
- Please ship the Product freight prepaid and insured (Maelstrom assumes no responsibility for Products during shipment to our Return Department. Return shipping charges are non-refundable.
- If Maelstrom determines that the Product is defective, Maelstrom will either replace the Product or repair the Product.
All determinations made will be within Maelstrom’s sole discretion and will be final.
- All returns by Maelstrom in the United States will be made using ground shipping. Replacements to a P.O. Box will be made using U.S Mail. We currently do not accept international returns.